ONE ANGRY CLIENT = NOBODY WILL EVER HIRE ME AGAIN. WHY WE DO THIS AND MORE IMPORTANTLY: WHY IT'S NOT TRUE
I am pretty transparent on this blog … I share my ups, my downs, my thoughts, my celebrations, my challenges, my questions … so it should come to no surprise when I say this:
A CLIENT IS PISSED AT ME.
Now, that is just the ‘thing’ that catapults me into thoughts like this:
Nobody will ever hire me again.
They’re telling everyone that I suck.
Everyone knows the story and they’re all talking about me.
Everyone thinks I suck at designing websites.
I will stop making money.
My business will close.
My family will be homeless.
Now, how I get from: a client is upset with me to: my family will be homeless is what I call:
THE BLACKHOLE OF ‘BUSINESS OWNER PRESSURE’ TO ALWAYS BE AWESOME
I never will always be awesome … you like that grammar? It will *never* happen … ever … not even if a magical wand grants me the power to always be awesome … I will still find a way to f*ck something up because:
I’M MADE OF HUMAN SH*T
Now, regardless of if a client is overreacting to something or if I even did anything wrong isn’t the point. The point is this:
THE PRESSURES OF RUNNING YOUR OWN COMPANY ARE ALMOST IMPOSSIBLE TO DEAL WITH WHEN THERE IS A SNAFU.
We are dependent on us to keep things going … now, some of us have teams of people working for us, but at the end of the day: if you are the owner of the company, you feel the pressure of keeping this running smoothly and rarely, if ever, making someone mad at you or your company.
Now, is the thought of: now my family will be homeless true!?
NO.
I mean, I guess if I rolled over right now, quit, decided I would never design another website again … and then crawled into my bed and never left … then forced my husband to quit his job and we ran out of money … then, yes … but I don’t see this going there …
SO, WHY DO WE DO THIS TO OURSELVES?
We do this to ourselves because we are in this position to be successful. We do this because we don't like failure and an angry client is a threat to ^^ all that stuff. It ‘dings’ our record … it makes us stop and go: OMG, not everyone loves me!?
SO WHAT SHOULD WE DO IN THESE CASES?
Take a day. Take a day to get all that ‘lying’ energy out … take a day to tell yourself that you’re doomed … then, shake it off and wake up and do something MAGICAL to undo everything that happened.
For instance, I may wake up tomorrow, super early, and design a new semi-custom website to add to my collection … I want to bury this negativity with something AWESOME so that this week can be the week that I launched a new design and not the week that someone got pissed at me.
It’s like when Carrie from Sex and the City got dumped via a post-it … and so they made it the week that she almost got arrested for smoking a doobie instead ;) Hahaha …
Ok, have a good day … I’m going to turn my sh*t around and try to do the same!
XO~ Heather
